Terms of Use - Qslot Partner

These Terms of Use govern your access and use of TheApp Queeslot, including all services and transactions offered through the app. By using the App, you agree to comply with these Terms of Use, the Privacy Policy, and any other terms and conditions appearing on the App. If you do not agree with these Terms, please discontinue use of the App immediately. You may also terminate your agreement with us at any time by providing written notice.

1. PREAMBLE

This Vendor Terms and Agreement (“Agreement”) is entered into by and
between Fewas Technologies Private Limited, a company registered under the
Companies Act, 2013, having its office at No.32,Masakalipalayam Road,
Lakshmipuram 4th Street, Peelamedu, Coimbatore – 641004 (“Company”,
“We”, “Us”, or “Our”), and the vendor (“Vendor”, “You”, “Your”) who agrees
to list and provide car wash services or manage turf slot bookings through the
mobile application developed and owned by the Company.

By registering on the Platform and using our services, the Vendor agrees to be
bound by this legally enforceable Agreement.

2. DEFINITIONS

    • “Platform”: The software and technology solution developed and maintained by Fewas Technologies Private Limited, including mobile applications and web interfaces.

     

    • “Vendor”: Any person or legal entity that is registered to provide services such as car washing or turf slot management via the

     

    • “User”: Any individual or entity using the App to avail car washing or turf booking services from the Vendor.

     

    • “Services”: The specific activities offered by Vendors via the Platform including but not limited to car wash, turf management, cleaning,maintenance,

     

    • “Booking”: A service reservation made by a User through the

     

    • “Commission”: The percentage of the booking amount deducted by the Company for facilitating the service.

3. VENDOR ONBOARDING & ELIGIBILITY

To be eligible to use the Platform as a Vendor, the Vendor must: 

  • Submit necessary KYC documents, including but not limited to: 
  • Aadhaar/PAN/GST Certificate 
  • Business Registration License (if applicable) 
  • Bank Account Details 
  • Have the legal right to offer services as a business or individual. 
  • Undergo a vetting process, which may include service quality inspection, interviews, and verification of facilities or turf. 

The Company reserves the right to approve, reject, or terminate a vendor’s listing based on quality control standards. 

4. SCOPE OF SERVICES

Vendors shall offer services to Users as listed in their profile on the Platform, such as: 

  • Car Wash Vendors: Interior/exterior washing, detailing, polishing,
  • Turf Operators: Slot-based turf rental, light management, game management (if applicable).

All services must be accurately described and updated regularly. 

5. VENDOR RESPONSIBILITIES

5.1 Service Fulfilment 

  • Vendors must fulfil all confirmed bookings in a timely and professional manner. 
  • Services must be rendered as described on the Platform. 
  • Delays or failure to render services must be promptly communicated through the Platform and/or support channels. 

5.2 Accuracy and Availability 

  • Vendors must update their real-time availability, pricing, and service descriptions. 
  • Misleading or false representation may lead to account suspension. 

5.3 Equipment and Staff 

  • Vendors shall maintain necessary tools, resources, staff, and licenses to deliver services effectively. 
  • Staff must be trained and adhere to hygiene, safety, and professional standards. 

5.4 Communication 

  • Vendors are expected to respond to bookings, cancellations, or queries promptly via the App or any official communication channel provided by the Company. 

6. COMMISSIONS, FEES & PAYOUTS

6.1 Commission 

  • The Company shall charge a commission fee (typically ranging from 5– 15%) per successful booking. The exact rate will be specified in a 

separate written addendum or email confirmation or display in the booking page. 

6.2 Payment Cycle 

  • Payouts to Vendors will be made Upon the withdrawal request by vendor through the APP[Minimum withdraw request must be Rs.500] after deductions of: 
  • Platform commission 
  • Taxes (if applicable) 
  • Refunds (if any) 

6.3 Refund Handling 

  • Refunds issued to users due to Vendor non-fulfilment or service quality failure may be adjusted against future payouts or charged to the Vendor. 

6.4 Payment Disputes 

  • Vendors must raise any disputes related to payouts or commissions within 

7 working days from receipt of statement. 

7. Cancellation Method and Charges

7.1 Cancellation by Vendor

  • Vendors must comply policy to cancel a confirmed service (car wash or turf booking) through the QSLOT vendor dashboard or by notifying the Company and user via official communication channels (email or app support).
  • Failure to comply with the minimum notice period may result in:
  • The user will receive a full refund including the platform fee.
  • Penalty Fee of up to 10% of the service value, and/or
  • Temporary suspension of vendor listing on the platform for repeated violations.

TURF: 

Cancellation Policy 

  • Vendors may cancel a user’s booking only if the cancellation is made at least 2 hours prior to the scheduled slot time.
  • A notification will be sent to the user with an option to either reschedule

or Information about the cancellation of the booking. 

  • If the user chooses to reschedule, no charges will apply to the user, while the vendor will be charged 9% of the total booking amount.
  • If the cancellation is accepted, the user will receive a full refund including the platform fee, and the vendor will be charged 9% of the total booking amount as a cancellation fee.
  • No Cancelation allowed to make if less than 2 hours from the scheduled slot time

CAR WASH:

Cancellation Policy 

  • Vendors may cancel a user’s booking only if the cancellation is made at least 1 hours prior to the scheduled slot time.
  • If vendor cancel, the user will receive a full refund including the platform fee, and the vendor will be charged 9% of the total booking amount as a cancellation fee.
  • No Cancelation allowed to make if less than 1 hours from the scheduled slot time

7.2 Cancellation by User

  • If a user cancels a booking: TURF:

1.  Cancellations 2 hours or More Before the Scheduled Slot

  • Platform fee is non-refundable.

  • Full payment made: 95% of the full amount will be refunded to the user through the original payment method, while 5% will be retained by the

  • Advance payment only: , 75% of the advance payment will be refunded to the user through the original payment method while 25% will be retained by the app.

2.  Cancellations less than 2 hours Before the Scheduled Slot

  • Platform fee is non-refundable.

  • Full payment made: 80% of the full amount will be refunded to the user via the original mode of payment, 15% will be paid to the vendor, and 5% will be retained by the App

  • Advance payment only: 0% of the advance payment will be refunded to the user, 75% of the advance payment will be paid to the vendor, and 25% will be retained by the App.

Note: Refund processing timelines will be defined separately in agreement with platform policy.

CAR WASH:

1. Cancellations 1 Hours or More Before the Scheduled Slot

  • Platform fee is non-refundable.

  • Full payment made: 95% of the full amount will be refunded to the user through the original payment method, while 5% will be retained by the

  • Advance payment only: , 75% of the advance payment will be refunded to the user through the original payment method while 25% will be retained by the app.

2. Cancellations less than 1 hours Before the Scheduled Slot

  • Platform fee is non-refundable.

  • Full payment made: 80% of the Full amount will be refunded to the user via the original mode of payment, 15% will be paid to the vendor, and 5% will be retained by the App

  • Advance payment only: 0% of the amount will be refunded to the user, 75% of the advance amount will be paid to the vendor, and 25% will be retained by the App.

Note: Refund timelines to be finalized as per Fewas Technologies’ standard refund policy.

7.3 Cancellation by Fewas Technologies Private Limited 

  • Fewas Technologies Private Limited reserves the right to cancel any booking in the event of technical errors, fraud suspicion, or violation of terms, with or without notice. 
  • In such cases: 
  • Vendors shall not be charged any cancellation fee. 
  • If service preparation or material usage has already commenced, reasonable compensation may be considered at Fewas Technologies Private Limited discretion. 

7.4 Force Majeure 

  • No cancellation charges shall apply in case of force majeure events (e.g., natural disasters, power failure, government restrictions) duly communicated and supported by valid evidence. 

7.5 Dispute Resolution 

  • Any disputes regarding cancellation charges shall be reviewed by Fewas Technologies Private Limited. The Company’s decision will be final and binding, unless otherwise governed by local laws. 

8. Rescheduling Method and Charges

Vendor is not allowed to reschedule the scheduled user slot. 

8.1 Rescheduling by User CAR WASH USER 

Users may request to reschedule a service under the following conditions: 

  • Users may reschedule their booking once only, and free of charge, provided the request is made at least 1 hours prior to the scheduled slot time within the same day. 
  • Once a booking has been rescheduled, no further cancellations or modifications will be permitted 
  • No reschedule option given to reschedule a book for next day 

 

TURF 

Users may request to reschedule a service under the following conditions: 

 

  • Users may reschedule their booking once only, and free of charge, provided the request is made at least 2 hours prior to the scheduled slot time. 
  • A Booking Only allowed Reschedule with the same turf and same game, subject to available slots 
  • Once a booking has been rescheduled, no further cancellations or modifications will be permitted. 

8.2 Rescheduling by Fewas Technologies Private Limited 

  • Fewas Technologies Private Limited may reschedule services in rare cases such as system outages, vendor unavailability, or in the interest of service quality and customer satisfaction. 
  • In such cases: 
  • Users and vendors will be notified at the earliest possible time. 
  • No charges shall apply to either party, and alternate options may be provided. 

8.3 Notification and Confirmation 

  • All rescheduling requests must be confirmed via the Fewas Technologies Private Limited mobile application, vendor dashboard, or official written communication (email/SMS). 
  • Services are considered successfully rescheduled only upon receipt of confirmation from the system or Fewas Technologies Private Limited support team. 

8.4 Dispute Handling 

  • In the event of a disagreement regarding rescheduling charges or terms, the matter shall be reviewed and resolved by Fewas Technologies Private Limited.The Company’s decision shall be final and binding. 

Additional Conditions 

  1. If a user fails to show up for the slot and doesn’t respond within 15 minutes of the scheduled time, the vendor may reassign the slot. 
  2. Clause 1 does not apply to users who paid the full amount. 
  3. No refund will be provided if a user fails to show up for the scheduled slot time.
  4. Qslot (Fewas Technologies) is not responsible for any offline arrangements between vendor and user. 

9. Use of Vendor Branding, Name, Logo, and Slogan for User Display and Promotional Purposes

9.1 Consent for Display and Promotional Use 

By providing consent to this Agreement, the Vendor expressly authorizes Fewas Technologies Private Limited to use the Vendor’s shop name, business name, logo (if any), and slogan or tagline (if any), collectively referred to as “Vendor Branding Elements,” for the purpose of displaying and promoting the Vendor’s services to end-users through the Company’s digital platforms and associated promotional materials. 

This includes, but is not limited to: 

  • Displaying the Vendor’s branding elements on the user-facing sections of the Company’s mobile applications and websites. 
  • Featuring the Vendor in banners, listings, promotional carousels, or offers to enhance visibility and discoverability. 
  • Using Vendor Branding Elements in marketing campaigns, including email newsletters, in-app notifications, digital advertisements, social media, or physical/digital flyers, where relevant and appropriate. 

9.2 Nature and Scope of License 

The Vendor grants the Company a non-exclusive, royalty-free, worldwide, and revocable license to use, display, reproduce, and communicate the Vendor Branding Elements solely for the above-mentioned purposes. The license is granted for the duration of the Vendor’s active association with the Company or until such consent is formally withdrawn, as outlined below. 

9.3 Representation of No Objection 

The Vendor affirms that they have no objection to the Company using the Vendor Branding Elements in accordance with this clause. The Vendor understands that such use is purely promotional and supportive of the Vendor’s commercial interests within the platform and will not misrepresent or alter the identity or goodwill of the Vendor. 

9.4 Intellectual Property Ownership 

All intellectual property rights in the Vendor’s shop name, logo, slogan, and associated branding elements shall remain the exclusive property of the Vendor. The Company acknowledges that it shall not assert any ownership, trademark, copyright, or proprietary interest in any Vendor Branding Elements used under this Agreement. 

9.5 Right to Revoke Consent 

The Vendor has the right to revoke the consent granted under this clause at any time by providing written notice to the Company via email or other accepted channels. Upon receipt of such notice, the Company will cease further use and will remove the Vendor Branding Elements from all promotional and display assets within a commercially reasonable time frame, not exceeding fifteen (15) business days from the date of notice. 

9.6 Vendor’s Warranties 

The Vendor represents and warrants that: 

  • They have the full authority, ownership rights, or legal license to use and authorize the use of the shop name, logo, slogan, and any other branding elements. 
  • The use of such materials by the Company will not infringe upon any third-party intellectual property or contractual rights. 

9.7 Indemnity 

The Vendor agrees to indemnify, defend, and hold harmless the Company, its directors, employees, affiliates, and agents from and against any claims, 

damages, losses, liabilities, or legal proceedings (including reasonable legal fees) arising out of or in connection with: 

  • Any alleged or actual infringement of third-party intellectual property rights resulting from the use of Vendor Branding Elements. 
  • Any misrepresentation by the Vendor regarding the ownership or licensing rights of the branding materials. 

10. NON-EXCLUSIVITY

  • This Agreement is non-exclusive. Vendors may list on other platforms. 
  • Similarly, the Company reserves the right to partner with multiple vendors in the same geographical location. 

11. INTELLECTUAL PROPERTY

  • The Platform, logo, UI/UX, software code, and brand identity remain the sole property of Fewas Technologies Private Limited. 
  • Vendors are not allowed to copy, replicate, modify, or reverse engineer any part of the App. 
  • Vendors may use Platform branding for marketing only with prior written approval. 

12. CANCELLATION AND TERMINATION

12.1 By Vendor

  • Vendors may terminate their association by giving 15 days’ prior written notice.  

12.2 By Company 

  • The Company may terminate this Agreement or suspend Vendor access: 
  • For breach of terms 
  • Customer complaints 
  • Legal non-compliance 
  • Misuse of platform or fraudulent activity 

12.3 Post-Termination 

  • Outstanding dues (if any) must be settled within 15 days. 
  • Access to the dashboard and user data will be revoked immediately. 

13. CANCELLATION AND TERMINATION

  • Vendor must maintain the confidentiality of all business, technical, or user-related information obtained via the Platform. 
  • User data such as phone numbers, emails, location, or preferences may only be used to fulfil the service and must not be shared or sold. 
  • All data handling must comply with applicable privacy laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (India). 

14. REPRESENTATIONS AND WARRANTIES

The Vendor represents that: 

  • All information provided is accurate and up-to-date. 
  • The services offered are lawful and comply with all regulatory standards. 
  • The Vendor has the legal authority to enter into this Agreement. 

The Company makes no warranty about uninterrupted availability of the App but will take reasonable steps to ensure consistent service. 

15. INDEMNITY

The Vendor agrees to indemnify, defend, and hold harmless the Company, its employees, and officers from any claims, damages, losses, liabilities, costs, or expenses arising out of: 

  • Breach of any terms 
  • Service failure or negligence 
  • User disputes or third-party claims 

16. LIMITATION OF LIABILITY

  • The Company acts as a facilitator and is not responsible for the actions or omissions of Vendors. 
  • In no case shall the Company’s aggregate liability exceed the total commission received from the concerned vendor in the past 3 months. 

17. DISPUTE RESOLUTION

  • Any disputes shall be first attempted to be resolved through mutual negotiation. If unresolved, disputes shall be settled via arbitration under the 

  • Arbitration and Conciliation Act, 1996.

  • Jurisdiction: Courts of Coimbatore, Tamil Nadu, India, shall have exclusive jurisdiction. 

18. FORCE MAJEURE

  • Neither party shall be held liable for failure to perform their obligations if such failure arises due to events beyond their control, such as natural disasters, war, pandemic, governmental orders, or cyberattacks. 

19. ENTIRE AGREEMENT & AMENDMENTS

  • Supersedes any prior verbal or written communications. 

This Agreement: 

      • Represents the entire understanding between the parties.
      • May be amended from time to time with prior notification via email or App notice. 

20. CONTACT AND NOTICES

  • Any notices or communications under this Agreement shall be sent to: 

     

    Fewas Technologies Private Limited 

    No.32,Masakalipalayam Road, Lakshmipuram 4th Street, 

    Peelamedu, 

    Coimbatore – 641004 

    Email: support@queeslot.com 

21. ACKNOWLEDGEMENT AND ACCEPTANCE

  • By registering on the Platform and accepting these terms, the Vendor agrees to comply with all clauses and accepts that acceptance is legally binding. 

Contact Information

If you have any questions or concerns about these Terms of Use, please contact us directly.

support@queeslot.com 

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