Terms & Conditions

1. Acceptance of Terms:

QSLOT is an internet-based Sports Venue, tournament and Car Wash Booking portal owned and operated by Fewas Technologies Private Limited a company incorporated under Companies Act,2013, with its registered office at No.32, Masakalipalayam Road, Lakshmipuram 4th Street, Peelamedu, Coimbatore – 641004, Tamil Nadu.

Through QSLOT, QSLOT shall provide the “User” Sporting Venue-related information, tournament enrolment, pricing, availability and Booking facilities for the same, Car Wash Booking across cities and rural areas throughout India (“Service”), as more particularly described and defined in the terms of service (“TOS”) relating to such Service. This Service may be availed by the User, his family members.

 

This User Agreement (“Agreement”) sets out the terms and conditions on which QSLOT shall provide the Services to the User through the QSLOT. In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant TOS for such Service, which may be updated or modified by QSLOT from time to time. Such TOS shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail.

 

Use of the QSLOT is offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be posted on the QSLOT from time to time. For the removal of doubts, it is clarified that use of the QSLOT by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS.

 

Additionally, the Service Provider may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, slots, gift vouchers, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers. In the event that any of the terms, conditions and notices contained in this Agreement or the TOS conflict with the additional/other terms and guidelines specified by the Service Provider, then the latter terms/guidelines shall prevail.

1.1 Terms of Use for The App

These Terms of Use govern your access and use of The App (“QSlot”), including all services and transactions offered through the app. By using the App, you agree to comply with these Terms of Use, the Privacy Policy, and any other terms and conditions appearing on the App. If you do not agree with these Terms, please discontinue use of the App immediately. You may also terminate your agreement with us at any time by deletion of data through link provided to user.

1.2  Condition of Use
The terms “we” and “us” refer to The App, and “you” or “User” refers to the person or entity accessing or using the App. For clarity, singular terms may include plural, and vice versa. The following key terms are defined within these Terms of Use:

  • “Agreement” refers to the agreement between you and The App, consisting of these Terms of Use, your booking order, and booking confirmation.
  • “Services” refers to the booking of turf slots/ enrolment of Tournament/ Car Wash Booking available through the App.
  • “Booking Order” refers to an order placed for services via the App.

1.3 User Registration and Account
To use the App and purchase services, you must create an account with valid details such as name, email, Phone number and payment information. We reserve the right to accept or reject new registrations and can cancel accounts at our discretion. You are responsible for maintaining the confidentiality of your account and password.

1.4 Payment
Booking Orders made through the App are subject to acceptance by The App. Once accepted, a Booking Confirmation will be provided, and the Agreement will be completed once payment is processed. Payments can be made via UPI, Net Banking, Wallet, or Online Payment methods. Digital coupons and discount codes may also be used for qualifying purchases, subject to their specific terms.

1.5 Cancellations and Refunds
Cancellations are governed by the cancellation policies of the respective Turf / Car Wash / Tournament. You may initiate cancellations via your booking ticket, with the refund credited to your payment source within 5-7 working days. Cancellations and refunds are subject to approval based on the respective merchant’s policy.

1.6 Errors and Corrections
The App strives to provide accurate listings and pricing. However, errors (e.g., in pricing or availability) may occur. In such cases, The App reserves the right to correct any errors, even after a Booking Order is placed, and will refund the payment if the order is cancelled due to these errors.

1.7 Location and Data Collection
By using the App, you consent to The App accessing your current location to show nearby turfs / the carwash and nearby tournaments .and improve service functionality. No personal data other than your first name, last name, phone number and email address is collected. The App uses third-party services like Google Analytics and Payment Gateways that may collect information.

1.8 Privacy and Security
The App takes steps to protect your information and employs encryption and secure systems for data transmission. However, no system is entirely secure, and we cannot guarantee 100% protection against data breaches. Refer to our Privacy Policy for more information on how we collect, use, and protect your data.

1.9 Prohibited Activities
Users are prohibited from engaging in activities such as unauthorized access, system penetration attempts, spreading malware, spamming, and other activities that may disrupt the proper functioning of the App or violate the rights of third parties.

1.10 Fraud Protection and Compliance
We may share your information for fraud protection, credit risk reduction, or to comply with legal obligations. Any fraudulent activities will be reported to the relevant authorities, and legal action will be taken.

1.11 Governing Law
These Terms of Use are governed by Indian law. Both parties submit to the exclusive jurisdiction of the Indian courts for any disputes related to these Terms.

2. Modification of terms:

QSLOT reserves the right to change the terms, conditions and notices under which the Services are offered through the QSLOT, including but not limited to the charges for the Services provided through the QSLOT. The User shall be responsible for regularly reviewing these terms and conditions.

3. Privacy policy:

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of QSLOT in respect of the QSLOT. The User further consents that the terms and contents of such Privacy Policy are acceptable to him.

Any customer grievances can be reported through the email ID specifically dedicated to address all customer concerns: support@queeslot.com 

4. Limited User:

The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Service. For the removal of doubt, it is clarified that the QSLOT is not for commercial use but is specifically meant for personal use only.

 

The User further agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the QSLOT. Limited reproduction and copying of the content of the QSLOT is permitted provided that QSLOT’s name is stated as the source. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the QSLOT is not permitted.

5. Disclaimer of warranties/Limitation of liability:

QSLOT has endeavoured to ensure that all the information on the QSLOT is correct, but QSLOT neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information contained. QSLOT makes no warranty, express or implied, concerning the QSLOT and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any User or any other person, arising out of or from the use of the information contained in the QSLOT.

 

Since QSLOT acts only as a booking agent, it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and the User as regards the standards of services provided by the service providers. In no circumstances shall QSLOT be liable for the services provided by the service provider. Since QSLOT acts only as a Booking agent between the service provider and the User, QSLOT is not responsible or liable for any kind of harm or injury incurred by the User during his booking period or any other time period.

 

Although QSLOT makes reasonable commercial efforts to ensure that the description and content in the TOS and on each page of the QSLOT is correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any User due to any information contained herein. Also, QSLOT is not the service provider and cannot therefore control or prevent changes in the published descriptions which are based upon information provided by the Service provider.

 

QSLOT provides a platform enabling advertisers to create coupon/Offers to show/use by user and also Qslot (The APP) helps vendor (Service provider) to promote their shop/service by displaying adds in our App Platform.. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

 

In no event shall QSLOT be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from:

(a) the use or the inability to use the services;

(b) the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the services;

(c) unauthorized access to or alteration of the User’s transmissions or data;

(d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the QSLOT. Neither shall QSLOT be responsible for the delay or inability to use the QSLOT or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the QSLOT, or otherwise arising out of the use of the QSLOT, whether based on contract, tort, negligence, strict liability or otherwise. Further, QSLOT shall not be held responsible for non-availability of the QSLOT during periodic maintenance operations or any unplanned suspension of access to the QSLOT that may occur due to technical reasons or for any reason beyond QSLOT’s control. The User understands and agrees that any material and/or data downloaded or otherwise obtained through the QSLOT is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems/ Mobile or any other form of electronic devices or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. The maximum liability on part of QSLOT arising under any circumstances, in respect of any services offered on the APP, shall be limited to the refund of total amount received from the customer for availing the services, less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any consequential loss, damage or additional expense whatsoever.

6. Links to third party sites:

The QSLOT may contain links to other QSLOTs (“Linked Sites”). The Linked Sites are not under the control of QSLOT or the QSLOT and QSLOT is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. QSLOT is not responsible for any form of transmission, whatsoever, received by the User from any Linked Site. QSLOT is providing these links to the User only as a convenience, and the inclusion of any link does not imply endorsement by QSLOT or the QSLOT of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof.

 

QSLOT is not responsible for any errors, omissions or representations on any Linked Site. QSLOT does not endorse any advertiser on any Linked Site in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

7. Prohibition against unlawful use:

As a condition of the use of the QSLOT, the User warrants that they will not use the QSLOT for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement and/or the TOS including both specific and implied. In addition, the QSLOT shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party’s use and/or enjoyment of the QSLOT. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the QSLOT.

8. Use of communication services:

The QSLOT may contain services such as email, chat, bulletin board services, information related to recommendations, news groups, forums, communities, personal web pages, calendars, and/or other message (hereinafter collectively referred to as “Communication Services”). The User agrees and undertakes to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.

 

By way of example, and not as a limitation, the User agrees and undertakes that when using a Communication Service, the User will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others; upload files that contain software or other material protected by intellectual property laws unless the User owns or controls the rights thereto or have received all necessary consents; upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the QSLOT or another’s computer/mobile phones/ any other electronic devices; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another User of a Communication Service that the User know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; violate any code of conduct or other guidelines, which may be applicable for or to any particular Communication Service; violate any applicable laws or regulations for the time being in force in or outside India; and violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the QSLOT contained elsewhere herein.

 

QSLOT has no obligation to monitor the Communication Services. However, QSLOT reserves the right to review materials posted through Communication Service and to remove any materials in its sole discretion. QSLOT reserves the right to terminate the User’s access to any or all of the Communication Services at any time without notice for any reason whatsoever.

 

QSLOT reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in QSLOT’s sole discretion.

 

QSLOT does not control or endorse the content, messages or information found in any communication service and, therefore, QSLOT specifically disclaims any liability or responsibility whatsoever with regard to the communication services and any actions resulting from the User’s participation in any communication service.

 

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. User is responsible for keeping himself updated of and adhering to such limitations if they download the materials.

9. Termination/Access restriction:

QSLOT reserves the right, in its sole discretion, to terminate the access to the QSLOT and the related services or any portion thereof at any time, without notice.

10. Fees payment:

QSLOT reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the QSLOT Services. QSLOT further reserves the right to alter any and all fees from time to time, without notice.

 

The User shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the QSLOT Services.

11. User's obligation and User account:

In consideration of use of the QSLOT, the User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from using the QSLOT and/or receiving the Services under the laws of India or other applicable law.

To avail a Service the User has and must continue to maintain at his sole cost:

(a) all the necessary equipment including a computer and modem etc/ mobile phones/ any other E- devices. to access the QSLOT/avail Services;

(b) own access to the World Wide Web/ App Store/ Play Store. The User shall be responsible for accessing the Services and that access may involve third party fees including, airtime charges or internet service provider’s charges which are to be exclusively borne by the User.

The User also understands that the services may include certain communications from QSLOT as service announcements and administrative messages. The User understands and agrees that the services are provided on an “as is” basis and that QSLOT does not assume any responsibility for deletions, mis-delivery or failure to store any User communications or personalized settings.

Registration of the User on the QSLOT is mandatory. User Has to register themselves to use the App and their service. As registration process user must use the phone number to get OTP to login/Signup. User Will Not have option to set password. User will get OTP from the APP in the event of every login and first signup.

 The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password/OTP and User id, and shall be fully responsible for all activities that occur by use of such password or User id. Further, the User agrees not to use any other party’s User id and password for any purpose whatsoever without proper authorization from such party. The User is responsible for the security of your password/OTP and for all transactions undertaken using your password/OTP through our service. Thus the OTP will not be known even to QSLOT. You confirm that you are the authorised holder of the credit card or the original account holder used in the transactions you make using the QSLOT services. QSLOT will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/OTP /credit card number/account details number for using QSLOT Services.

The User also agrees and undertakes to immediately notify QSLOT of any unauthorized use of the User id. QSLOT shall not be responsible for any, direct or indirect, loss or damage arising out of the User’s failure to comply with this requirement.

The User also agrees to:

(a) provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form (“Registration Data”) on the QSLOT.

(b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provide any information that is untrue, inaccurate, not current or incomplete or QSLOT has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, QSLOT has the right to suspend or terminate the User’s registration and refuse any and all current or future use of the QSLOT and/or any Service.

Furthermore, the User grants QSLOT the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services.

12. Breach:

Without prejudice to the other remedies available to QSLOT under this agreement, the TOS or under applicable law, QSLOT may limit the User’s activity, or end the User’s listing, warn other Users of the User’s actions, immediately temporarily/indefinitely suspend or terminate the User’s registration, and/or refuse to provide the User with access to the QSLOT if:

 

(a) The User is in breach of this agreement, the TOS and/or the documents it incorporates by reference;

 

(b) QSLOT is unable to verify or authenticate any information provided by the User, or

 

(c) QSLOT believes that the User’s actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the User, other Users of the QSLOT and/or QSLOT.

 

QSLOT may at any time in its sole discretion reinstate suspended Users. Once the User has been indefinitely suspended the User may not register or attempt to register with QSLOT or use the QSLOT in any manner whatsoever until such time that the User is reinstated by QSLOT. Notwithstanding the foregoing, if the User breaches this agreement, the TOS or the documents it incorporates by reference, QSLOT reserves the right to recover any amounts due and owing by the User to QSLOT and/or the service provider and to take strict legal action as QSLOT deems necessary.

13. Proprietary rights

QSLOT may provide the User with content such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks or other intellectual property rights and laws. The User may use this material only as expressly authorized by QSLOT and shall not copy, transmit or create derivative works of such material without express authorization from QSLOT.

 

The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any content on or through the QSLOT that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the QSLOT with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.

14. Relationship:

None of the provisions of this Agreement, terms and conditions, notices or the right to use the QSLOT by the User contained herein or any other section or pages of the QSLOT and/or the Linked Sites, shall be deemed to constitute a partnership between the User and QSLOT and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way. It may be noted, however, that if by using the QSLOT, the User authorizes QSLOT and its agents to access third party sites designated by them or on their behalf for retrieving requested information, the User shall be deemed to have appointed QSLOT and its agents as their agent for this purpose.

15. Headings:

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this Agreement, the TOS or the right to use the QSLOT by the User contained herein or any other section or pages of the QSLOT or any Linked Sites in any manner whatsoever.

16. Interpretation of number and genders:

The terms and conditions herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine, feminine and Transgender. The words “include”, “includes” and “including” shall be deemed to be followed by the phrase “without limitation”. Unless the context otherwise requires, the terms “herein”, “hereof”, “hereto”, “hereunder” and words of similar import refer to this Agreement as a whole.

17. Indemnification:

The User agrees to indemnify, defend and hold harmless QSLOT from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by QSLOT that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this Agreement and/or the TOS.

18. Severability:

If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.

19. Termination of agreement and Services:

Either the User or QSLOT may terminate this Agreement and a Service with or without cause at any time to be effective immediately.

 

The User agrees that QSLOT may under certain circumstances and without prior notice, immediately terminate the User’s user id and access to the QSLOT/Services. Causes for termination may include, but shall not be limited to, breach by the User of this Agreement or the TOS, requests by enforcement or government agencies, requests by the User, non-payment of fees owed by the User in connection with the Services as specified in the applicable TOS.

 

This Agreement may be terminated by either the User or QSLOT through a written notice to the other. QSLOT shall not be liable to the User or any third party for termination of any Service. Should the User object to any terms and conditions of this Agreement, any TOS or become dissatisfied with the Service in any way, the User’s only recourse is to immediately:

 

(a) discontinue use of the QSLOT/Service.

 

(b) notify QSLOT of such discontinuance.

 

Upon termination of the Service, User’s right to use the QSLOT/Services and software shall immediately cease. The User shall have no right and QSLOT shall have no obligation thereafter to execute any of the User’s uncompleted tasks or forward any unread or unsent messages to the User or any third party. Once the User’s registration or the Services are terminated, cancelled or suspended, any data that the User has stored on the QSLOT may not be retrieved later.

20. Notices:

All notices and communications (including those related to changes in the TOS, Service, termination of Service etc.,) shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email/facsimile (with acknowledgment of complete transmission) to the following address:

 

If to QSLOT, at contact support@queeslot.com or at the address posted on the QSLOT.

If to a non-registered User, at the communication and/or email address specified in the application form availing of a QSLOT Service.

If to a registered User, at the communication and/or email address specified in the registration form.

 

Notice shall be deemed to have been served 48 hours after it has been sent, dispatched, displayed, as the case may be, unless, where notice has been sent by email, it comes to the knowledge of the sending party, that the email address is invalid.

21. Governing law:-

This agreement and each TOS shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Coimbatore, Tamil Nadu, India.

22. Purchase Policy:-

22.1 Payment Methods- 

QSLOT accepts Visa, MasterCard, American Express, select Debit Cards and Net Banking. Other payment methods may be added from time to time.

 

Who You Are Buying From

 

QSLOT acts as the Booking agent to those who are promoting the venues for which the User book Slots (Sports Venues/ car washing venues/Tournaments). When the User book’s the Slot of a Sports/ car wash Venue/Tournaments, QSLOT will be handling the transaction and collecting payment for the Sports Venue/ car wash Venue/Tournaments.

22.2 Pricing and Availability:-

QSLOT sells Slots on behalf of Sports Venues, Tournaments / Car Wash Venues and does not control the inventory or its availability and pricing.

Internet handling fees and Order Processing Fees- Slots booked on QSLOT are subject to a per booking internet handling fee and a per order processing fee.

Amount of Slots Per Customer or “Slot Limits”- When purchasing Slots on QSLOT, the User is limited to a specified number of Slots for each booking.

22.3 Order Confirmation:- 

If the User does not receive a confirmation number (in the form of a confirmation page or email or SMS) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same form your booking history or with the Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the booking process. QSLOT will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

22.4 Cancellation/Refund Policy:- 

Before completing bookings, User must carefully review booking details. QSLOT will process refunds based on the booking information. The refund amount processed will be based on the difference in the Slot Date-Time and the current server Date-Time. The Refund Policy is only valid for Slots which are at a future Date-Time from the current Date-time of the server. No refund will be given for Slots past the current server Date-Time. Refund Amount will be decided as per mentioned in this terms.

23. Cancellation Method and Charges

23.1 Cancellation by Vendor

  • Vendors must comply policy to cancel a confirmed service (car wash or turf booking) through the QSLOT vendor dashboard or by notifying the Company and user via official communication channels (email or app support).
  • Failure to comply with the minimum notice period may result in:
  • The user will receive a full refund including the platform fee.
  • Penalty Fee of up to 10% of the service value, and/or
  • Temporary suspension of vendor listing on the platform for repeated violations.

         For TURF: (Cancellation Policy)

  • Vendors may cancel a user’s booking only if the cancellation is made at least 2 hours prior to the scheduled slot time.
  • A notification will be sent to the user with an option to either reschedule or Information about the cancellation of the booking.
  • If the user chooses to reschedule, no charges will apply to the user, while the vendor will be charged 9% of the total booking amount.
  • If the cancellation is accepted, the user will receive a full refund including the platform fee, and the vendor will be charged 9% of the total booking amount as a cancellation fee.
  • No Cancelation allowed to make if less than 2 hours from the scheduled slot time.

         For CAR WASH Cancellation Policy)

  • Vendors may cancel a user’s booking only if the cancellation is made at least 1 hours prior to the scheduled slot time.
  • If vendor cancel, the user will receive a full refund including the platform fee, and the vendor will be charged 9% of the total booking amount as a cancellation fee.
  • No Cancelation allowed to make if less than 1 hours from the scheduled slot time.

23.2 Cancellation by User

  • If a user cancels a booking:

For TURF:

  1. Cancellations 2 Hours or More Before the Scheduled Slot
  • Platform fee is non-refundable.
  • Full payment made: 95% of the full amount will be refunded to the user through the original payment method, while 5% will be retained by the app.
  • Advance payment only: 75% of the advance payment will be refunded to the user through the original payment method while 25% will be retained by the app.
  1. Cancellations less than 2 hours Before the Scheduled Slot
  • Platform fee is non-refundable.
  • Full payment made: 80% of the full amount will be refunded to the user via the original mode of payment, 15% will be paid to the vendor, and 5% will be retained by the App.
  • Advance payment only: 0% of the advance payment will be refunded to the user, 75% of the advance payment will be paid to the vendor, and 25% will be retained by the App.

         Note: Refund processing timelines will be 5 to 7 business working days in accordance with the platform policy.

For CAR WASH:

  1. Cancellations 1 Hours or More Before the Scheduled Slot
  • Platform fee is non-refundable.
  • Full payment made: 95% of the full amount will be refunded to the user through the original payment method, while 5% will be retained by the app.
  • Advance payment only: 75% of the advance payment will be refunded to the user through the original payment method while 25% will be retained by the app.
  1. Cancellations less than 1 hours Before the Scheduled Slot
  • Platform fee is non-refundable.
  • Full payment made: 80% of the Full amount will be refunded to the user via the original mode of payment, 15% will be paid to the vendor, and 5% will be retained by the App.
  • Advance payment only: 0% of the amount will be refunded to the user, 75% of the advance amount will be paid to the vendor, and 25% will be retained by the App.

Note: Refund processing timelines will be 5 to 7 business working days in accordance with the platform policy.

23.3 Cancellation by Fewas Technologies Private Limited

  • Fewas Technologies Private Limited reserves the right to cancel any booking in the event of technical errors, fraud suspicion, or violation of terms, with or without notice.
  • In such cases:
    • Vendors shall not be charged any cancellation fee.

If service preparation or material usage has already commenced, reasonable compensation may be considered at Fewas Technologies Private Limited discretion.

23.4 Force Majeure 

  • No cancellation charges shall apply in case of force majeure events (e.g., natural disasters, power failure, government restrictions) duly communicated and supported by valid evidence.

23.5 Dispute Resolution 

  • Any disputes regarding cancellation charges shall be reviewed by Fewas Technologies Private Limited. The Company’s decision will be final and binding, unless otherwise governed by local laws.

24. Rescheduling Method and Charges

  • Vendor is not allowed to reschedule the scheduled user slot.

24.1 Rescheduling by User

 

              For CAR WASH

Users may request to reschedule a service under the following conditions:

  •  Users may reschedule their booking once only, and free of charge, provided the request is made at least 1 hours prior to the scheduled slot time within the same day.
  •  Once a booking has been rescheduled, no further cancellations or modifications will be permitted
  • No reschedule option given to reschedule a book for next day

 

               For TURF

Users may request to reschedule a service under the following conditions:

  • Users may reschedule their booking once only, and free of charge, provided the request is made at least 2 hours prior to the scheduled slot time.
  • A Booking Only allowed Reschedule with the same turf and same game, subject to available slots

 Once a booking has been rescheduled, no further cancellations or modifications will be permitted.

24.2 Rescheduling by Fewas Technologies Private Limited 

  • Fewas Technologies Private Limited may reschedule services in rare cases such as system outages, vendor unavailability, or in the interest of service quality and customer satisfaction.
  • In such cases:
    • Users and vendors will be notified at the earliest possible time.
    • No charges shall apply to either party, and alternate options may be provided.

24.3 Notification and Confirmation 

  • All rescheduling requests must be confirmed via the Fewas Technologies Private Limited mobile application, vendor dashboard, or official written communication (email/SMS).
  • Services are considered successfully rescheduled only upon receipt of confirmation from the system or Fewas Technologies Private Limited support team.

24.4 Dispute Handling 

  • In the event of a disagreement regarding rescheduling charges or terms, the matter shall be reviewed and resolved by Fewas Technologies Private Limited. The Company’s decision shall be final and binding.

24.5 Additional Conditions 

  1. If a user fails to show up for the slot and doesn’t respond within 15 minutes of the scheduled time, the vendor may reassign the slot.
  2. Clause 1 does not apply to users who paid the full amount.
  3. No refund will be provided if a user fails to show up for the scheduled slot time
  4. Qslot (Fewas Technologies) is not responsible for any offline arrangements between vendor and user.

25. Refund Method/Mode & Timeline

  • Refunds to bank accounts, cards or original mode of payment (UPI, Credit/Debit Card) typically take 5–7 business days.
  • Refund status can be tracked in the “My Bookings” section of the app.

26. Exceptions

  • Special cancellation terms may apply for bulk bookings, seasonal tournaments, or partner promotions. These will be clearly mentioned at the time of booking.
  • For technical issues during booking or duplicate charges, users can contact support for a full resolution and refund.

27. How to Cancel or Modify a Booking

To cancel or reschedule:

  1. Open The App.
  2. Go to “My Bookings”.
  3. Select the booking you wish to modify.
  4. Choose “Cancel” or “Reschedule” and follow the instructions.

For Queries in cancellations/Reschedule, please contact customer support via the app or at support@queeslot.com

 

By accepting the Terms and Conditions, the User accepts the Refund Policy.

 

At QSLOT, we strive to provide a smooth and user-friendly experience for all players, car wash customers, players of Turf Tournaments and turf/Car wash/Tournament partners. This Refund Policy outlines the terms under which users are eligible for refunds and how such refunds will be processed.

28. Technical Failures or Payment Errors

In cases where:

  • A payment is debited but the booking fails,
  • A double payment is made,
  • Or system errors lead to booking issues,

Users will be eligible for a full refund of the affected transaction.

29. Non-Refundable Scenarios

Refunds will not be provided under the following circumstances:

  • No-show: If the user does not show up for the booking and fails to cancel in advance.
  • Late cancellation: Cancellations made outside the free cancellation or partial refund window as outlined in our Cancellation Policy.
  • Violation of terms: If the user is found in breach of platform or venue rules (e.g., misconduct, misuse of turf, etc.).
  • If the user is found to be in breach of platform or service rules (e.g., misconduct, misuse of service, fraudulent activities), the following actions may be taken:
  • Misuse of Vehicle Details: Providing incorrect or fraudulent vehicle information for booking or availing of services.
  • Improper Conduct at Service Location: Any unruly, abusive, or disrespectful behaviour towards the service provider or damage to their property/tools.
  • Tampering with Equipment: Unauthorized handling or interference with washing equipment or tools.
  • No-Show Without Notice: Repeated instances of confirmed bookings with failure to show up without any prior cancellation or rescheduling.
  • Unauthorized Service Requests: Requesting or coercing the service provider to perform tasks outside the agreed package or scope of service.
  • Disregard for Hygiene/Safety Protocols: Violating any health, safety, or hygiene policies set by the platform or service provider.

 

  • Turf Tournament – Violation of Terms
  • If the user (player, team, or organizer) is found in breach of platform or tournament rules, the following may apply:
  • Inappropriate Behaviour: Verbal or physical misconduct, harassment, or abusive behaviour towards other participants, referees, organizers, or staff.
  • Match Fixing or Cheating: Engaging in any form of match-fixing, unfair play, or cheating during the tournament.
  • Unauthorized Player Substitution: Including unregistered or ineligible players in the team or changing team composition without prior approval.
  • Violation of Tournament Rules: Ignoring or wilfully breaking match regulations, game timing, dress code, or conduct guidelines set forth by the organizers.
  • Vandalism or Damage to Venue: Damaging turf property, equipment, or any part of the venue infrastructure.

Failure to Follow Instructions: Refusal to comply with instructions from tournament officials or event coordinators.

30. Dispute Resolution & Refund Appeals

If a user disagrees with the outcome of a cancellation or refund decision, they may:

  • Email the full details to support@queeslot.com within 72 hours of the issue.
  • Provide relevant screenshots, transaction IDs, or booking references.

Our support team will review the request and respond within 3 working days.

31. Force Majeure

In case of cancellations due to events beyond control (e.g., natural disasters, government-imposed restrictions, pandemics, etc.), refund eligibility will be evaluated based on the situation. Where applicable, users may receive full or partial refunds, or reschedule options.

32 . Promotions, Discounts & Vouchers

Refunds on bookings made using promo codes, discounts, or gift vouchers:

  • Only the actual amount paid (excluding discounts) will be refunded.
  • Promo codes or coupons used during the original booking will not be reissued unless specifically stated.

33. Refund Tracking

Users can track the status of their refunds by:

  • Visiting My Bookings in the app.
  • Contacting our support team via chat or email.

34. Late Arrivals:-

QSLOT advises the users to arrive 15 minutes in advance of the scheduled Slot time. The Sports Venue reserves the right to cancel your booking and allocate the Ground to other guests in case of late arrivals and QSLOT shall in no manner be liable for such cancellation initiated by the Sports Venue. The App has no responsible for if an user misses car service slot or an user misses tournament on time.

35. Email confirmation

Your booking confirmation will be sent via an email. This confirmation needs to be printed and/or shown at the Sports Venue, Tournaments / Car Wash Venue to get access to your booked Ground/Service.

36. SMS confirmation

Your booking confirmation will be sent via an SMS/App Notification. The SMS details need to be shown at the Sports Venue, Tournaments / Car Wash Venue to get access to your booked Ground/Service.

 

In case you experience any problems please call our helpdesk (On the Homepage) for assistance.

 

Cancelled Venues-

 

Occasionally, Sports Venue, Tournaments / Car Wash Venue may cancel bookings due to certain reasons. Should this occur, we will attempt to contact you or notify through app notification/SMS/Email and refund the amount as per our policy.

37. Buyer Beware:

Read Through our Terms and Conditions Carefully.

 

Accepting the Terms and conditions while booking Slot(s) online makes it a valid contract between the User and the QSLOT.

 

Booking Id’s generated only through back end process of QSLOT shall be considered by us as a valid Booking Id.

 

Ensure the personal details entered including the card details are accurate. Booking Id’s once generated cannot be cancelled/refunded/exchanged.

 

Ensure the Booking Id’s are kept safe and always in your or such person’s possession who is considered as your authorized/rightful holder of the same. Anybody in possession of the Booking Id shall be entitled to get the same exchanged for a valid Ticket without further security checks on the title of such holder.

 

Ensure that the Booking Id’s are not compromised or resold.

 

Do not entertain any person who sells sms of Booking Id’s generated by us. If you come across any person undertaking such activity, immediately report the same to the local police station and to us.

 

We never sell a Slot at a price higher than the price mentioned in our QSLOT.

 

We will never ask for your Personal Identification Number (PIN) details over the phone or through any means except through the transaction page on the QSLOT when you book online.

 

Do not encourage any persons posing as our authorised representative/agent trying to sell you special offer voucher/gift vouchers/physically printed booking id’s/win pins/voucher encodes etc. Report the same immediately to us at.

 

Booking Id’s generated by us entitles the holder to exchange it for access to their Ground, Tournaments / car wash venues.

 

Booking Id’s generated entitled the holder thereof access to the playing area of the Sports Venue, Tournaments / car wash venues.

 

 It is your responsibility to ensure that the holder is the rightful holder of the same. Do not compromise or misuse the Booking ID’s.

38. Prohibited electronic equipment:

Customers are advised to avoid carrying Laptops, Handycams, iPads, Tablets and Digital Cameras to the Sports Venues, Tournaments / car wash venues.

 

QSLOT are not liable or responsible in the event of theft or loss of any property.

39. Notice & Take Down Policy

AS AN INTERMEDIARY, QSLOT IS NOT LIABLE FOR ANY THIRD-PARTY CONTENT UPLOADED, TRANSMITTED, DISPLAYED, PUBLISHED OR SHARED ON ITS PLATFORM. BY USING QSLOT APP, YOU AGREE TO THE CONDITIONS SET OUT IN THIS NOTICE AND TAKE DOWN POLICY.

40. COPYRIGHT INFRINGEMENT NOTIFICATION

If the owner of a copyright-protected work or an agent authorized to act on the copyright owner’s behalf (the “Owner”) believes the work posted on QSLOT is infringing the Owner’s copyright under the relevant law, the Owner may submit a copyright infringement notification.

41. COPYRIGHT INFRINGEMENT NOTIFICATION PROCEDURE

QSLOT recommends Owners of copyright-protected content to report alleged copyright infringement by submitting a written complaint (the “Complaint”) either through a web-form (recommended) or through email on support@queeslot.com The Complaint should include the following:-

 

(a) Contact Information: The Owner will need to provide information that will allow QSLOT and the uploader(s) of the video(s) that the Owner’s objects to, to contact the Owner regarding the Complaint, such as an email address, physical address or telephone number.

(b) Description of Work: The Owner’s must provide in the complaint, a complete and accurate description of the copyrighted content that the Owner is seeking to protect. This MUST also include the specific URL of the content/video that the Owner believes to be infringing. This is necessary in order to aid QSLOT to locate the allegedly infringing content/video. General information about the video, such as a channel URL or username alone is not adequate. The URL should be in the proper format.

(c) Necessary Format: The Complaint should include the following statements – “I have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.” AND “The information in this notification is accurate, and I am the owner, or an agent authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed.”

(d) Signature: The Complaint must include the physical or electronic signature/digital signature of the Owner. To satisfy this requirement, the Owner may type their full legal name (a first and last name, not a company name) as the signature at the bottom of the complaint.

42.TAKE-DOWN OF COPYRIGHT INFRINGING WORK

In case of a Complaint by the Owner that is submitted in accordance with the procedure in Clause 2, and found to be valid, QSLOT may refrain from facilitating access to the allegedly infringing work for a period of 21 (twenty-one) days or until an order from a competent court is received, whichever is earlier. In case QSLOT receives no such order before the expiry of twenty-one days, QSLOT may reinstate access to the said work.

43.NOTIFICATION OF OBJECTIONABLE CONTENT AND TAKE DOWN BY QSLOT

Users may submit a complaint against objectionable content by submitting a written complaint (the “Complaint”) either through a web-form (recommended) or through email on support@queeslot.com The Complaint should include the following:

 

(a) Contact Information: The Complainant will need to provide information that will allow QSLOT to contact the Complainant regarding the Complaint, such as an email address, physical address or telephone number.

 

(b) Description of Work: The Complainant must provide in the complaint, a description of the objectionable content that the Complainant is seeking to protest. This MUST also include the specific URL of the video that the Complainant believes to be objectionable. This is necessary in order to aid QSLOT to locate the allegedly objectionable video. General information about the video, such as a channel URL or username alone shall not be adequate. The URL should be in the protect format.

 

(c) Necessary Format: The Complaint should include the following statements – “I have a good faith belief that the use of the material in the manner complained of violates any law, or the conditions in Clause 4 of QSLOT’s Notice and Take Down Policy” AND “The information in this notification is accurate to my knowledge”.

 

If QSLOT determines, in its sole discretion and judgment, that the User Content violates any of the aforementioned conditions, it shall be entitled to immediately take down or otherwise block access to User Content

44. QSLOT’s IMMUNITY FROM LIABILITY

QSLOT is an intermediary and shall not be liable for any act of copyright infringement or any other objectionable User Content, as provided under the Copyright Act, 1957, Information Technology Act, 2000 and Rules thereunder.

45. Pickup Service Responsibilities & Limitations

The App facilitates a service wherein registered vendor (service providers) may offer vehicle pickup and wash services directly to users. While the platform enables this feature for the convenience of both parties, the following responsibilities and disclaimers shall apply:

45.1 Vendor Pickup Service:
Certain vendors may provide an option to pick up the user’s vehicle, perform the car wash service at an offsite location, and return the vehicle upon completion. This offering is solely managed by the vendor and is not directly operated or supervised by the App.

45.2 User Responsibility:
Before handing over the vehicle to any vendor, it is the sole responsibility of the user to verify the identity, credibility, and trustworthiness of the service provider. The App strongly recommends users to:

  • Confirm the vendor’s credentials and service history via the platform.
  • Take note of the vendor’s contact information and photo ID (if applicable).
  • Record the vehicle’s condition (including photos) before handing it over.

 45.3 Limitation of Liability:
       The App acts solely as an intermediary platform that connects users with service providers. As such, the App shall not be held liable or responsible for any damage to, accident, loss of, or theft involving the user’s vehicle during the pickup, servicing, or return process. Any disputes, claims, or grievances arising from the use of the pickup service must be addressed directly between the user and the vendor.

45.4User Acknowledgment:
By opting for a pickup-based service, the user acknowledges and agrees to accept full responsibility for any risk involved in handing over their vehicle to a third-party vendor.

46. Use of Purchased Images and Visual Assets

To enhance the visual appeal and user experience of the App, we utilize high-quality images and design elements across various sections of the platform. This includes, but is not limited to, images related to sports, cars, turfs, car logos, and other thematic visuals.

46.1 Licensed Image Sources:
The App obtains these visual assets from reputable and legally compliant third-party platforms such as Envato Elements, Canva Pro, and other licensed stock image providers. These platforms provide images, graphics, and illustrations under commercial-use licenses, allowing integration into mobile applications, websites, and digital products.

46.2 Scope of Use:
The images purchased and used within the App are intended solely for display, decorative, and illustrative purposes. Examples include:

  • Showcasing categories (e.g., car wash services, turf bookings).
  • Enhancing UI/UX design elements within the App interface.
  • Supporting promotional banners or service descriptions.
    These visuals are not used to imply any brand endorsement, affiliation, or sponsorship, unless explicitly stated.

46.3 Use of Brand Logos and Trademarks:
In cases where brand logos (e.g., car manufacturers) are displayed for categorization or identification purposes (such as selecting a car brand for a wash), such use is strictly illustrative and non-commercial in intent. All logos remain the intellectual property of their respective trademark holders. The App does not claim any ownership or endorsement rights over such logos.

46.4 User and Vendor Clarification:
Users and vendors interacting with the App should understand that the images and logos used within the App are intended purely for service guidance and interface enhancement. They are not representative of actual vehicles, turf locations, or direct business partnerships unless clearly indicated.

47. Disclaimer on Use of Logos and Open-Source Materials

Fewas Technologies Private Limited may display logos, brand names, or visual representations of various automobile manufacturers and may also use publicly available or open-source files solely for the limited purpose of indicating that our car wash services are available for vehicles of such brands. We expressly disclaim any ownership, affiliation, endorsement, sponsorship, or partnership with such automobile manufacturers or brands. All trademarks, logos, and intellectual property rights remain the exclusive property of their respective owners. Our use of such materials is purely nominative and informational, intended only to make the public aware of the availability of our services, and does not confer upon Fewas Technologies Private Limited any claim of rights, title, or interest in such intellectual property.

Contact Information

If you have any questions or concerns about these Terms of Use, please contact us directly.

support@queeslot.com 

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